Belmont Vehicle Leasing endeavour to provide every customer with the highest level of customer service.
Our promise to you is to offer honest and impartial advice at every stage, before, during and after your agreement with us is in place.
It is important to us that if a customer does have a complaint that it is resolved as quickly as possible and to the complete satisfaction of our clients.
If you feel we have not met the standards we set out to achieve then please contact us in the first instance.
To assist in dealing with your complaint we ask that you provide the following information:
We will do our utmost to resolve your complaint wherever possible and will keep you informed as to the progress we are making.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
You should write to them at:
Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London, E14 9SR.
Telephone 0800 023 4567.