For the purposes of the Data Protection Act (‘DPA’), we are the ‘Data Controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).
This Policy was last updated July 2019 in line with requirements as set out under the GDPR and the Data Protection Act 2018. The reform sets out more rights for individuals and greater transparency in how personal data is processed by Data Controllers, such as consent, distribution, marketing and deletion. As we are a credit intermediary, we undertake several financial tasks that relate to consumer credit. Our firm’s lawful basis for processing your personal data is done so under a Legitimate Interest – Article 6(1)(f) – “the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.”
The Legitimate Interest relates to legal requirements for us to hold your personal data and financial information on record for up to a total of six years from the end date of your credit agreement. This six-year period satisfies the requirement of our regulator, The Financial Conduct Authority. Additionally, there is also a legal requirement to hold accounting information with Her Majesty’s Revenue & Customs (HMRC). This is in line with other financial industry retention periods.
Personal data We may collect
We will obtain personal data about you (including your name, address, date of birth, contact information, interests, payment details, financial information and opinions) and those whose personal data you have with express authority disclosed to us (‘others’) whenever you complete an online form or make a telephone enquiry with us to receive our services. If you submit an online enquiry you will be required to agree to the terms of this Policy which include permitting us to contact you for the purposes of the finance related or insurance enquiries via the contact means of which you provide us with the details of. i.e. email address, telephone number etc.
For example, we will obtain personal data when you (i.e. contact us for any reason, or purchase services). In certain circumstances, we may hold sensitive personal data if you provide us with such information if you feel that it is relevant for the purpose of your enquiry, but we will not ask for such information. Any sensitive personal data obtained and recorded will only be done so with your explicit consent.
How We use personal data
We will use the personal data you disclose to us for the purposes described in Our Terms. These purposes include:
Marketing and opting-in
We may share your personal data with organisations as set out in the ‘Disclosure of personal data’ section below. If you have opted-in to receive our marketing material, we will ensure that it is to your requirements and granular. We or they may contact you or others (unless you have asked us or them not to do so) by mail, telephone, text message, email, (each contact method requires its own consent via an opt-in selection) The nature of these marketing communications relate to information on products, services, promotions and special offers which we believe may be of interest to you or others. If you or others would prefer not to receive any further direct marketing communications from us or our business partners, it is possible to opt out at any time. See further ‘Your rights’ below
Disclosure of personal data
When acting as a credit intermediary for vehicle finance, there would be a reasonable expectation for us to share your personal data with finance houses and funding partners for the purposes of arranging finance for your new vehicle(s).
We may disclose personal data which you provide to us to:
Keeping data secure
We currently safeguard personal data by storing it on a CRM protected by password and shall ensure that from time to time we use no lesser technical and organisational measures to safeguard personal data which is disclosed to us. Whilst we will use all reasonable efforts to safeguard such personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
Information about other individuals
If you give us information about others, you confirm that the other third-party person has appointed you to act on his/her behalf. This is also relevant where others are concerned if you indeed ask another person to act on your behalf as a third party.
Under the third-party authorisation, the other person can:
Use of Google Analytics Advertising
We use Google Analytics Advertising Features (‘GAAF’) through our website, which means that certain information about the traffic on our website is collected. In light of using GAAF, We will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through GAAF unless we receive your express consent to that merger.
Furthermore, We are hereby notifying You that:
You have the right to request access to your personal data which we process. This formal request is made under the DPA and is referred to as a Subject Access Request. If you wish to exercise this right and make a Subject Access Request, you should;
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:
The retention period for your personal data will be up to a total of six years from the end data of the credit agreement. If you do not proceed with an enquiry for finance, or, you do not obtain a finance agreement under which we have arranged for you with our panel of lenders, your personal data is likely to be subject to a shorter retention period and in line with Article 5(1)(c) of the GDPR – “adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’)”.
In the normal course of business there may be a need for Belmont Vehicle Leasing Ltd or any other firm associated to the business, usually when processing an application for credit, personal data would have to be transferred outside of the European Economic Area (EEA) where those countries do not typically have the same protections and safeguards in place for the protection of personal data to those countries within the EEA.
Belmont Vehicle Leasing deal with a number of large, international corporations where data is likely to be transferred in this way. Assurances and processes will always be put in place and considered before any international transfer to a non-EEA country is undertaken to ensure the protection and security of the personal data.
Our contact details
We welcome your feedback and questions. If You wish to contact us, please send an email to email@example.com or you can write to us at Hollinwood Business Centre, Albert Street, Greater Manchester, OL8 3QL or call us on 0161 660 6755. We may change this Policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you deal with us.
Thank you for visiting our website.
The term “Belmont Vehicle Leasing” or “us” or “we” or our (s) refers to the owner of the website: Belmont Vehicle Leasing Limited whose registered office is Hollinwood Business Centre, Albert Street, Greater Manchester, OL8 3QL. The term “you” refers to the user or viewer of our website.
All of the provisions contained in this document are important; however, if you are a consumer entering into a regulated agreement, your special attention is drawn to clauses 3 (absolute attention relating to Data Protection), 4, 5 and 8 below.
Please be aware that you will be required to enter into a separate finance or lease agreement with a third-party funder.
Our services are to source a vehicle for you to lease and source the financial products and services available to enable you to do so. We are a credit broker and not a lender, our Financial Conduct Authority Firm Reference Number is 762197.
2. The Website and Altering the Terms
By accessing any part of our website, which can be accessed via www.belmontvehicleleasing.co.uk or any applicable mobile application run by Us (“the Website”) and/or placing an Order (as defined below) you warrant that you are at least 18 years old and legally capable of entering into binding contracts and/or authorised to do so on behalf of your organisation and agree to be bound by these Terms.
It is important to be aware that a contract will not have been formed between you and Us for the finance of a vehicle until such time as the requirements in section 4 (Prices, the Quotation and Making an Order) have been complied with below.
Access to the Website
You are responsible for ensuring that you have access to the Website. Please read the Terms carefully as they affect your rights and liabilities under the law. You agree that all persons who access the Website through your internet connection are aware of them. If you do not agree to be bound by the Terms you should not use or access the Website and will be unable to place an Order (as defined below).
We may temporarily or permanently modify or withdraw this Website (or any part thereof) with or without notice to you and confirm that We shall not be liable to you for any modification or withdrawal of the Website. References to the Website include any current or future version of the Website and any mobile application through which you can access the Website or Our services from time to time.
Information Appearing on the Website and Further Updates
We take reasonable care to ensure that all details, descriptions and prices appearing on the Website and in Our other forms of literature are correct at the time when the relevant information was entered. You should be aware that We display information supplied to Us by third parties on the Website.
Although We aim to keep the Website and Our literature as up to date as possible, the details, description and prices appearing therein at a particular time may not always reflect the accurate position exactly at the moment you place an Order or an exact specification of your vehicle and should be used as a guide only. We accept no responsibility for any direct, indirect or consequential loss, damages, claims, compensation or expenses (“Loss”) which you suffer as a result of reliance upon information contained within the Website.
We may update these Terms from time to time for any reason including but not limited to legal or regulatory reasons or to allow the proper operation of the Website or Our processes. Any changes will apply from the date on which We begin to use them and your continued use of the Website or making of an order following that date indicates your agreement to be bound by the new Terms.
3. Making an Enquiry, Credit Searches and Data Protection
You may make an enquiry for the services either via telephone or through the Website (“the Enquiry”) and you agree and acknowledge that where you make an Enquiry via telephone that We may record the conversation for quality, training and order monitoring purposes. By making an Enquiry you agree and acknowledge that you are instructing Us to try and source a vehicle for you and finance to enable you to finance the vehicle and that a contract is formed regarding these services alone. Unless you expressly request Us not to do so, you agree and acknowledge that by making an Enquiry, We shall commence with the provision of Our services of trying to source a vehicle and finance for you within the statutory cancellation-period, if applicable.
If you are applying on behalf of a limited company or other form of corporate entity, then you warrant that by making the Enquiry you are duly authorised to do so. Refusal to provide any information requested by Us or a third party in relation to the proposed finance of a vehicle as set out in these Terms shall result in your application being declined and Our services ceasing to be offered to you until such time as you disclose to Us the required information.
As part of the submission of the Enquiry you will be prompted to provide Us with various personal data, some of which may be deemed sensitive personal data for the purposes of data protection laws, including (but not limited to) the General Data Protection Regulation 2016 (Regulation (EU) 2016/679), the Data Protection Act 2018 and any replacement for that Act (collectively, “DP Law”). You understand and acknowledge that by making an Enquiry you require Us to make enquiries with funders as to the products and services which are available to you and that they and/or We may undertake or arrange credit searches as part of this process. You agree and acknowledge that We shall not be liable to any individual for whom you have disclosed to Us personal information and for whom a credit search is carried out. A record of credit searches may be used by other lenders in assessing future applications by you either through Us or otherwise.
By accepting the Order, you reconfirm that you have read and fully understood Our Privacy Notice.
Each party shall keep indemnified the other against any costs, expenses, liabilities, claims, damages, penalties or fines that the other may incur in connection with a breach by the first party of DP Law or associated regulations or these Terms in relation to the collection, sharing or use of personal data in connection with the performance of these Terms save where and to the extent that any such processing of personal data is undertaken at the specific request of the other party.
4. Prices, the Quotation and Making an Order
We use a number of industry-leading funding suppliers to provide their pricing. The prices displayed on the Website are an amalgamation of the best prices available at any given time for the vehicles displayed and the available funders. Each funding provider has its own specific financial and operational requirements, and these may vary from one funder to the next.
Unless otherwise notified by Us to you, all prices include delivery of your desired vehicle to UK mainland locations. You agree and acknowledge that standard delivery shall mean that your desired vehicle shall be driven to its destination unless you specifically request that it be delivered on the back of a trailer in which case, We shall notify you of the additional charges applicable.
Prices set out on the Website (and which shall subsequently be set out in the Quotation) shall be deemed to:
(a) exclude VAT for business finance, which shall for the avoidance of doubt be additionally charged; or
(b) include VAT for personal finances; with VAT being set to the prevailing national rate from time to time. Should the rate of VAT be adjusted at any time prior to or once a contract is formed between you and Us then the price may be adjusted accordingly.
Following receipt of the Enquiry, We shall assess your requirements based on the information that you have provided to Us. You warrant that all the information that you provide Us with is true and you agree and accept that We are only able to provide Our services in reliance upon the information which you provide Us on that basis.
We may, at Our absolute discretion, require you to pay to Us a deposit prior to entering into a contract for the finance of a vehicle as set out below. Deposits shall be required as an expression of interest and on account of any cancellation charges (as detailed below) or the payment of Our processing fee of approximately £150.00 + VAT (equating to £180.00 inclusive of VAT) or that otherwise notified to you, which shall become payable at the order stage.
Please note that deposits shall be held in a separate client bank account and are refundable after delivery of the vehicle or, in the event that a contract is not entered into between Us or in the event that you are a Consumer where you cancel a contract in accordance with section 5 below subject to any appropriate deductions being made. Please be aware that when refunding deposits to you in any of the circumstances outlined in this clause, We may at Our absolute discretion retain any processing fee paid by you to Us in reasonable consideration for Our services.
We shall use reasonable endeavours to provide you with a quotation for the finance of a vehicle and finance (“the Quotation”) within 1 Business Day (being any day which is not a Saturday, Sunday or public holiday in England) of receipt of the Enquiry but for the avoidance of doubt time is not of the essence. The Quotation is not a contractual offer.
As stated above, We are reliant on you divulging to Us any and all relevant information and circumstances that may affect the suitability of the Quotation and We will not be held liable to you for any additional requirements that you fail to adequately describe to Us or where you receive an inadequate vehicle as a result of the information which you have provided to Us. If you have any specific requirements in relation to any vehicle then you must notify these to Us as We cannot guarantee the specification of any given model.
You agree and acknowledge that meeting the requirements of one funding provider does not necessarily mean that you shall meet the requirements of them all and you are therefore not guaranteed to qualify for the funding which We notify to you in the Quotation. Equally, We do not advise on the respective terms and conditions of any funding offering being made available and you agree and accept that We shall have no responsibility or liability for your ultimate choice.
Accepting a Quotation
If you are happy with the options detailed in the Quotation, then you must contact Us by accepting your Quotation via email within 10 Business Days of the date of the Quotation to notify Us as such and instruct Us to proceed (“the Instruction”). As stated above, the Quotation is not an offer and therefore the Instruction does not give rise to the formation of a contract between you and Us. You are aware that We are dealing with third parties and as such cannot guarantee that the products and services shall remain available as quoted for in the Quotation and We accept no responsibility where this is the case.
We may require you to provide Us with such further information as We may require in order to contact the funding providers to try and obtain the required funding for you. You agree and acknowledge that failure to provide Us with any further information required by Us within 10 Business Days of the Quotation will mean that the Quotation no longer remains valid.
Upon receipt of the Instruction and such additional information as We may require, We shall liaise directly with the carefully selected finance (from whom you acknowledge that We may receive a commission following from you entering into a contract with them) and vehicle providers with a view to securing the products and services for you as described in the Quotation. However, where We are required to contact funding providers on more than one occasion or where We are required to contact different funding providers than those detailed in the Quotation then you agree and acknowledge that We may contact you again to obtain further information.
The Order and Accepting an Order
If We are successful in securing an offer of funding for you and sourcing a vehicle then We shall revert back to you with an order proposal (“the Order”) which sets out details of the contract. The Order shall contain details of all charges due to be paid to Us including any arrangement and/or processing fees, which shall in any event already have been outlined to you prior to receiving the Order.
Any arrangement and/or processing fee which We charge is done so in consideration for Our arrangement of any finance agreement which you are required to enter into as per the paragraph below.
If you are willing to proceed then a contract shall be formed between you and Us for the supply of the vehicle once We have received the signed Order from you within 10 Business Days of the date of the Order PROVIDED ONLY THAT you have entered into a financial agreement with the finance company enabling you to finance the vehicle and you have provided Us with evidence that this has been done. If you sign the Order prior to entering into a contract with the finance company then the contract between you and Us shall not come into force until such time as there is a valid contract in force between you and the finance company.
We reserve the right at Our absolute discretion and without liability to you to withdraw or re-issue a Quotation or Order at any time before a contract is formed and may do so for reasons including but not limited to changes in Our standard scale of charges and/or vehicle or funding provider costs and/or changes in legislation.
5. Changes, Cancellations and Termination
Once a contract has been formed between you and Us, you agree and acknowledge that you will be unable to change or cancel the Order and as such you will not be entitled to a refund for any payment. It is therefore important that you provide Us with accurate information in relation to your requirements and circumstances at all stages as We accept no responsibility where the vehicle provided to you does not meet your actual requirements where these differ from those notified to Us.
If you wish to cancel a contract between you and Us for the sourcing of the vehicle then you must notify Us in writing prior to delivery of the vehicle taking place. If you cancel your order, you will be liable for a cancellation fee equivalent to two monthly rentals including VAT. This amount is set out in the Order. Such cancellation may result in loss of any monies paid by you to Us subject to Our discretion.
If you cancel the Order, any processing fee paid will not qualify for a refund if credit has been secured with a finance company, matching the terms of the Order. If credit is approved on different terms, you may be entitled to a refund, or partial refund, of the processing fee.
The following shall apply only if you are a Consumer entering into a regulated finance agreement:
We may immediately terminate (or suspend the performance of Our obligations under) a contract between you and Us at Our absolute discretion and without liability to you in the event that:
(a) you commit a material breach of any term of these Terms which breach is irremediable or (if such breach is remediable) fail to remedy that breach within a period of 10 Business Days after being notified in writing to do so;
(b) you commit a breach of any finance agreement entered into in connection with the finance of a vehicle;
(c) you suspend, or threaten to suspend, payment of your debts or are unable to pay your debts as they fall due or admit inability to pay your debts or are deemed unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986;
(d) you commence negotiations with all or any class of your creditors with a view to rescheduling any of your debts, or make a proposal for or enter into any compromise or arrangement with your creditors other than for the sole purpose of a scheme for a solvent amalgamation with one or more other companies or your solvent reconstruction;
(e) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with your winding up other than for the sole purpose of a scheme for a solvent amalgamation with one or more other companies or your solvent reconstruction;
(f) an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over you;
(g) the holder of a qualifying floating charge over your assets has become entitled to appoint or has appointed an administrative receiver;
(h) a person becomes entitled to appoint a receiver over your assets or a receiver is appointed over your assets;
(i) a creditor or encumbrancer of you attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of your assets and such attachment or process is not discharged within 10 Business Days;
(j) you, being an individual, are declared bankrupt or make any arrangement with or for the benefit of your creditors or have a county court administration order made against you under the County Court Act 1984;
(k) any event occurs, or proceeding is taken, with respect to you in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in this section;
(l) you, being an individual die; or
(m) you suspend or cease, or threaten to suspend or cease, carrying on all or a substantial part of your business.
Any provision of these Terms that expressly or by implication are intended to come into or continue in force on or after termination or expiry of a contract between you and Us shall remain in full force and effect. Any such termination shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Terms which existed at or before the date of termination or expiry.
You are aware that the provision of finance by the finance provider shall be made under a separate contract and that termination of these Terms are without prejudice to the rights and obligations set out thereunder save where expressly set out. It shall be the responsibility of the finance company to deal with the collection of the vehicle upon termination of your contract with them.
6. Delivery and Documentation
Unless We otherwise agree in writing We shall not arrange for delivery of the vehicle to be made until such time as:
(a) a contract has been entered into between you and the finance company for the finance of the vehicle as set out in section 4 above;
(b) We are satisfied that you hold valid insurance for the vehicle;
(c) any and all outstanding charges have been paid by you to Us; and
(d) (where applicable), any statutory cooling off periods have expired.
Delivery timescales are provided to you by Us as an indication only and for the avoidance of doubt time for delivery is not of the essence. Whilst We will use reasonable endeavours to ensure that any timescales for delivery are met, We will not be liable to you for any loss, damage or inconvenience that may arise from an amendment or cancellation to a vehicle’s lead time or factory order.
When orders are placed with dealers there is no guarantee that it will be sourced from a dealership local to your location, as we will always try to source the earliest vehicle to ensure as swift a service as possible and as such we cannot guarantee local registrations of vehicles.
Even after delivery dates are organised and confirmed they are still subject to change in line with manufacturer and dealership terms and policies and as such if a term or policy is invoked against a vehicle to be supplied, the delay is out of Our control and as such cannot be held responsible for it, but shall still endeavour to rearrange delivery for the earliest opportunity.
If We are unable to deliver the vehicle including but not limited to where the delivery driver reasonably considers the means of access to your address to be unsafe the vehicle will not be delivered until the means of access is safe. If you are unable, for whatever reason to take delivery of the vehicle or where means of access is unsafe, We reserve the right to charge you an additional delivery charge for each subsequent attempted delivery. Such additional charges shall be payable in advance of any further attempts.
Once delivery of the vehicle has been made, it is your responsibility to:
(a) read and ensure that you understand any handbooks, warning lights or indicators, instructions or other documentation provided to you with the vehicle;
(b) check that the vehicle meets that detailed in the Order;
(c) inspect the vehicle for any damages or imperfections; and
(d) inform Us immediately of any issues by signing the delivery note containing sufficient details.
By failing to do so you shall be deemed to have accepted the vehicle. Refusal to sign the delivery note may be treated as refusal to take delivery and you may incur additional charges.
7. Intellectual Property
The content of the Website and Our other literature and the material published on it is protected by copyright, trademarks, database right and other intellectual property rights. You may print one copy, and may download extracts, of any page from the Website for your personal reference and you may draw the attention of others to it provided you keep intact all and any copyright and proprietary notices.
Our status (and that of any identified contributors) as the authors of material on the Website must always be acknowledged. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from Us.
8. Liability and Indemnity
Except in respect of death or personal injury caused by Our negligence, and subject to your statutory rights, We shall not be liable for any representation (unless fraudulent), implied warranty, condition or other term, or legal duty for Loss suffered by you whether in contract, tort (including negligence), breach of statutory duty, or otherwise (even if foreseeable) arising out of or in connection with the provision of Our services.
In any event, Our entire liability under or in connection with these Terms shall not exceed the charges paid by you to Us in accordance with these Terms, except as expressly provided for in these Terms.
You agree to indemnify Us, keep Us indemnified and hold Us harmless against any Loss suffered by Us in connection with these Terms as a result of your breach of the Terms.
Queries, Complaints, Dispute Resolution and Expert Determination
We always aim to provide you with the highest standard of service and your Account Manager will always be willing to resolve any queries that you may have. However, if there is any occasion where you are disappointed with the services which We have provided then you may raise a complaint by:
(a) writing to Us at;, Belmont Vehicle Leasing Ltd, Hollinwood Business Centre, Albert Street, Greater Manchester, OL8 3QL;
(b) emailing Us at firstname.lastname@example.org; or
(c) calling Us on 0161 660 6755.
For further details, including how to request an independent review of your complaint, our Complaints Procedure is available on request or on our website via https://www.belmontvehicleleasing.co.uk/complaints-procedure.
(a) All notices and communications required to be sent by you shall be made and sent by e-mail to email@example.com or first-class post or hand delivered to Our address as first set out above.
(b) All notices and communications required to be sent by Us shall be made and sent by e-mail to the e-mail address or post to the postal address provided to Us by you.
(c) If notice is sent in one of the above ways it shall be deemed to have reached the party to whom it is addressed on the next Business Day following the day of posting.
Both parties will be released from their respective obligations in the event of national emergency, war, prohibitive governmental regulations, import or export regulations or embargoes, strikes, lock-outs or other industrial actions or trade disputes (whether involving Our employees or a third party), difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery or any other cause beyond the reasonable control of the parties rendering performance of the contract for the provision of Our services impossible provided that this condition shall only have effect at Our discretion except when such event renders performance impossible for a continuous period of 2 (two) calendar months.
Except as otherwise specified in the Terms, it is the intention of the parties that no person not a party to the Terms shall have any rights in relation to it under the Contracts (Rights of Third Parties) Act 1999.
These Terms set out the entire agreement between the parties in connection with its subject matter and neither party has entered into these Terms in reliance on any warranty, representation or statement made by the other (which for the avoidance of any doubt includes but is not limited to any verbal discussions between the parties) which is not set out in these Terms. Nothing in these Terms purports to exclude liability for any fraudulent statement or act.
Waiver & Severability
In the event that any provision of these Terms or any part of such is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indication of the same are received by either of the parties from any relevant competent authority the parties shall amend the relevant part of that clause in such reasonable manner as achieves the intention of the parties without illegality or at Our discretion that part of the relevant provisions may be severed from these Terms in which event the remaining Terms and the remaining part of the relevant condition shall remain in full force and effect.
The failure of either party at any time or times to require performance of any provision hereof shall not affect that party’s right to enforce such provision at a later time. No waiver by either party of any conditions or the breach of any term covenant representation or warranty contained in these Terms in any one or more instances shall be deemed to be or construed as a further or continuing waiver of any such condition or breach or a waiver of any other condition or be deemed to be or construed as a waiver of the breach of any other term covenant representation or warranty in these Terms.
Governing Law and Jurisdiction
These Terms are governed by the English law in every particular including formation and interpretation and shall be deemed to have been made in England. Any proceedings arising out of or in connection with the Website or the Order may be brought in any court of competent jurisdiction in England and Wales.
The Financial Conduct Authority (FCA) has made clear that “commission” means any financial consideration.
The FCA has an expectation for its members to disclose, if requested to do so, any commissions that may be payable by the owner or creditor to the intermediary company (i.e. Belmont Vehicle Leasing Limited).
Furthermore the customer may also request to know the precise amount of any such commissions.
To adhere with new legislation, if you would like Belmont Vehicle Leasing Limited to disclose any potential commission please make your request in writing to our head office address on our contact us link or you can email us: firstname.lastname@example.org or alternatively you can contact us by telephone: 0161 660 6755.
Treating Customers Fairly
At Belmont Vehicle Leasing we take our responsibilities very seriously. We are responsible to our customers, ourselves and our employees. We want to provide you with an excellent service at all times so that your experience in doing business with us is a positive one.
The Financial Conduct Authority (FCA), of which we are a member (No.762197), set out a number of key principles to ensure that ALL its members treat customers in a fair and proper manner.
We are bound by these principles and are happy to follow them.
They are listed below:
Consumer outcomes as set out by the FCA
There are six consumer outcomes that firms should strive to achieve to ensure fair treatment of customers. These remain core to what we expect of firms.
How does Belmont Vehicle Leasing Limited ensure that these principles are followed?
By understanding the importance of customer privacy and, often as importantly, information privacy we have a detailed policy:
If you are not satisfied you can contact the Financial Conduct Authority directly by email: email@example.com
Belmont Vehicle Leasing have a responsibility to prevent money laundering and financial crime. This is a legal requirement and we have an obligation by law to implement measures that will aid in the prevention of financial crime within our industry. This means that we may ask you for information so we can verify the authenticity and legality of any financial details through the whole process of your application.
We, or third-party finance companies or dealerships can ask for original identification or any other documents to prove the identify of you or other people involved in your application such a company or a company director.
These steps are required by law to aid us in the prevention of financial crime and as such, we must report evidence or suspicion to the relevant authorities. We will not notify any person(s) involved that we have taken this action.
Belmont Vehicle Leasing or its employees have no influence regarding overdue payments to or from suppliers or other financial companies that we may use during or after your application has been processed.
Belmont Vehicle Leasing endeavour to provide every customer with the highest level of customer service.
Our promise to you is to offer honest and impartial advice at every stage, before, during and after your agreement with us is in place.
It is important to us that if a customer does have a complaint that it is resolved as quickly as possible and to the complete satisfaction of our clients.
If you feel we have not met the standards we set out to achieve then please contact us in the first instance. Please call us on 0161 660 6755 or email us firstname.lastname@example.org and we will do our best to help you. Alternatively you can write to us at Hollinwood Business Centre, Albert Street, Greater Manchester, OL8 3QL.
To assist in dealing with your complaint we ask that you provide the following information:
We will acknowledge your complaint in writing within five working days of our receipt and will aim to resolve your complaint with a final response within 28 days. We may have to speak with other companies and suppliers in order to resolve your query but we promise to keep in touch and write to you within four weeks about our progress.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
You should write to them at:
Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London, E14 9SR.
Telephone: 0800 023 4567.
The Financial Ombudsman Service, aim to resolve the matter using the information presented by both parties. Any information requested from the member should be sent within five working days. Based on the information available, they will provide both parties with their findings and recommendations.
Alternatively, you may also be able to refer your complaint to the British Vehicle Rental and Leasing Association (“BVRLA”) Conciliation Service. Further information about the Conciliation Service can be found here
At Belmont Vehicle Leasing, customer service is a passion of ours and part of the ethos of the company since we were founded in 2016.
Linked to our service levels is the act of Treating Customers Fairly (TCF), which is one of the principles set out by the Financial Conduct Authority (FCA).
Below we cover what TCF means and how it will impact your dealings with Belmont Vehicle Leasing. There are 6 outcomes which have been identified by the FCA as the core features of TCF, these are:
Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect.
Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
What does this mean for you?
Belmont Vehicle Leasing adopted the idea of TCF right from the outset of our formation in 2016. Therefore, you can expect the following when dealing with us:
How do Belmont Vehicle Leasing intend to continue Treating Customers Fairly?
TCF is a continuous process which evolves with the needs of our customers as well as with any changes within the industry. The following are ways in which we meet these requirements in the day to day running of our business:
What to do if you feel you haven’t been treated fairly?
A key point in our adherence to the philosophy of TCF is how we treat our customers in the event of a complaint.
If you’re not happy, full details of our complaints procedure can be found on our website.
Vulnerable Customer Policy
Belmont Vehicle Leasing has established clear and effective policies and procedures for identifying and dealing with vulnerable customers. These are first identified through the underwriting process.
Generally, a person is considered to be vulnerable if it would be unreasonable to expect them to be able to deal with a problem themselves. There is no legal definition of a vulnerable person, but the National Standards for taking control of goods says this could include:
Under TCF outcome 6, staff must ensure that vulnerable clients are not presented with barriers preventing them from obtaining advice and transacting business. Staff should take appropriate steps to assist vulnerable clients.
This may include:
Definition of ‘consumers in vulnerable circumstances’
A vulnerable consumer is someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.
The most significant detriment occurs when people, using consumer credit, get into unmanageable or problem debt This can often lead to spiralling problems, leading to both financial and non-financial costs.
Breaking this down further, the FCA has identified the following characteristics and circumstances that it views as ‘vulnerable’;
Our priority is to provide our clients with an excellent service. We aim to treat our entire client bank fairly and deliver high quality services which meet and exceed their expectations throughout their relationship with us.
We understand the need for “fair and appropriate treatment of customers, who the firm understands or reasonably suspects to be particularly vulnerable.” (CONC 7.2.1) There are a number of key expectations which the FCA require from regulated companies when dealing with vulnerable clients:
To ensure expectations are met we will ensure;
Belmont Vehicle Leasing’s culture is in line with the outcomes stipulated by the FCA’s Treating Customers Fairly initiative. However, we will frequently review our policies, procedures and practices to ensure that Treating Customers Fairly remains a crucial part of our business.
Belmont Vehicle Leasing are required by the Financial Conduct Authority (FCA), who regulate the financial services industry, of which we are a part, to provide you with an Initial Disclosure Document (IDD) to enable you to decide, whether or not the products and services we offer are suitable for your needs. In addition we are required to advise you on how to make a complaint should you need to do so.
Who are we?
Belmont Vehicle Leasing Ltd is an independent vehicle finance broker, not a lender and is authorised and regulated by the Financial Conduct Authority (FCA) with registered offices at: Hollinwood Business Centre, Albert Street, Greater Manchester, OL8 3QL.
Our Financial Conduct Authority Firm Reference Number is 762197, which can be verified by searching the Financial Services Register at https://register.fca.org.uk or calling the FCA on: 0300 500 8082.
We are a BVRLA Leasing Broker: 9987
What do we Offer?
We offer a range of vehicle leasing facilities, services and products through a select panel of third party lenders from which we may receive an introductory fee or commission. We will not offer facilities, services or products from lenders outside of this panel.
What Services will we provide you with?
By using our services, you are entering into two separate agreements, a finance agreement, and a leasing broker agreement. We will provide you with either comparable details of firms most appropriate to your lending requirements or general information relating to finance products. In assessing your requirements we may seek information about your personal circumstances and objectives to enable us to identify your needs. It is important that you provide us with accurate and relevant information enabling us to narrow down the selection of firms and/or products offered, from which you can more easily make your choice.
What do we charge for our Services?
We will charge a broker fee for our brokering services upon receipt of a signed order form. This amount should be discussed with your account manager.
This is payable at order stage, as a contribution to the costs incurred in processing the vehicle finance, from application to agreement, negotiating discounts to secure your preferred vehicle at the best possible price, locating and supplying that vehicle. Payments must be paid via BACs. You should obtain our account details from your account manager.
We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with us. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier.
In the event of a cancellation, whereby a vehicle has been purchased in accordance with your instructions, we may charge a cancellation fee as set out on our Customer Vehicle Order Form.
In the event of a cancellation, whereby a vehicle has been purchased in accordance with your instructions, we may charge a cancellation fee as set out on our Customer Vehicle Order Form. Belmont Vehicle Leasing Ltd reserves the right to levy an extra cancellation fee to cover any consequential loss dependent upon the number of hours spent on dealing with/ processing the order, as part of the Leasing Broker Agreement, as detailed in our Initial Disclosure Document. This payment will be in addition to the Broker fee paid via BACs. Any sums to be deducted as herein stated are a genuine attempt by the Company to assess its loss as a result of the cancellation and is not intended to act as a penalty.
In addition to this Broker fee, by signing a vehicle order, you agree to Belmont Vehicle Leasing Ltd having the right to charge any additional cancellation fees to you. After signing a vehicle order form, any cancellation notification will result in a charge being levied as calculated by the supplying dealer in addition to the equivalent of 2 months of rental Inc VAT payable to Belmont Vehicle Leasing Ltd.
Confidentiality and Data Protection
Throughout the process of obtaining finance for your vehicle agreement we will need to collect personal information from you and pass this information onto one or more third party lenders to enable them to make a credit decision. We will not disclose your personal details outside of this group of lenders and will always seek your authorisation prior to submitting your data to any lender on our panel. We are able to supply a comprehensive list of lenders by request.
Other Finance Facilities
It might be possible to obtain finance for your vehicle from other lenders/suppliers and you are well within your rights to seek alternative quotations and product choices by researching on the high street, in the media and also on the internet.